Secure Payment
Checkout safely with trusted payment options
PRIVACY POLICY
Privacy Policy
Last Updated: June 2, 2026
This Privacy Policy explains how AXOGLASS collects, uses, shares, retains, and protects your personal information when you visit our website, place an order, upload custom content, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, upload custom content, or contact us, we may collect the following information:
Name
Email address
Phone number
Shipping address
Billing address
Order details
Payment-related information
Uploaded images, artwork, photos, or design files for custom orders
Customer service messages and order-related communications
Device and browsing information, such as IP address, browser type, cookies, pages viewed, referring pages, and website activity
Payment information is processed securely through Shopify and trusted payment providers. AXOGLASS does not directly store full credit card information.
2. How We Use Your Information
We use your information to:
Process and fulfill your order
Produce your custom glass product
Arrange shipping and delivery
Send order confirmations, tracking updates, and customer service messages
Review uploaded images and prepare them for production
Handle returns, replacements, refunds, remakes, and product issues
Improve our website, products, and shopping experience
Prevent fraud, abuse, and unauthorized activity
Comply with legal, tax, payment, and business record requirements
Send marketing emails only if you choose to receive them
3. Custom Images and Design Files
AXOGLASS products are custom-made using images, artwork, photos, or design files submitted by customers.
We use uploaded files only to prepare, produce, fulfill, and support your custom order.
To provide after-sales support, handle remake requests, resolve disputes, and verify order details, AXOGLASS may retain uploaded images, design files, and production records for up to 12 months after the order is completed.
You may request deletion of your uploaded image or design file by contacting us at:
We may retain certain order-related records if required for legal, tax, fraud prevention, payment dispute, or business record purposes.
We do not sell your uploaded images or custom design files.
4. Sharing Your Information
We may share necessary information with trusted service providers who help us operate our store and provide our services, including:
Shopify
Payment processors
Shipping and logistics partners
Email and customer support tools
Analytics providers
Advertising and marketing partners
Fraud prevention and security providers
These service providers may only use the information as needed to provide services to AXOGLASS or as otherwise permitted by law.
We may also disclose information if required by law, legal process, fraud prevention, payment disputes, or to protect the rights, property, and safety of AXOGLASS, our customers, or others.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Support checkout functions
Remember cart details
Improve website performance
Analyze website traffic
Understand how visitors use our website
Provide marketing, advertising, and remarketing features
You can disable cookies through your browser settings, but some website features may not work properly.
Depending on your location, certain data sharing for targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.
You can learn more about your opt-out rights by visiting our Your Privacy Choices page.
6. Marketing Communications
If you choose to receive marketing emails from AXOGLASS, we may use your email address to send product updates, offers, and promotional messages.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at:
Even if you unsubscribe from marketing emails, we may still send important order-related or service-related messages.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request a copy of your personal information
Opt out of certain data sharing, targeted advertising, or marketing communications
Limit certain uses of sensitive personal information, where applicable
To exercise your privacy rights, please contact us at:
Please include “Privacy Request” in the subject line and provide enough information for us to verify and respond to your request.
We usually respond within 24 hours on business days and will process privacy requests as required by applicable law.
8. Your Privacy Choices
If you are located in certain U.S. states, you may have the right to opt out of activities that may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.
To exercise this right, please visit our Your Privacy Choices page or contact us at:
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will treat it as a request to opt out of certain data sharing or targeted advertising activities for the device and browser you used.
9. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.
Payments are processed through secure Shopify checkout and trusted payment providers.
However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax records, payment disputes, and business records.
Uploaded images, design files, and production records for custom orders may be retained for up to 12 months after the order is completed, unless a longer retention period is required for legal, tax, fraud prevention, payment dispute, or business record purposes.
11. Children’s Privacy
Our website is not intended for children under 18.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will review the request.
12. International Customers
AXOGLASS may process and store information through service providers located in different countries or regions.
By using our website or placing an order, you understand that your information may be processed in countries or regions where our service providers operate, subject to applicable privacy laws and safeguards.
13. Third-Party Links
Our website may contain links to third-party websites, apps, tools, payment providers, or services.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
Please review their privacy policies before providing personal information.
14. Policy Updates
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, please contact us at:
We usually respond within 24 hours on business days.
