Terms of Service

Last Updated: June 2, 2026

Welcome to AXOGLASS. By visiting our website, browsing our products, uploading content, or placing an order, you agree to the following Terms of Service.

Please read these Terms carefully before using our website.

1. Business Information

This website is operated by AXOGLASS.

Business address: Siji Haoyuan, Chang'an Town, Dongguan City, Guangdong Province, China

Contact email: axoglass@outlook.com

If AXOGLASS is used as a brand name, the legal business name listed above is the merchant responsible for operating this website and fulfilling customer orders.

2. Online Store

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By using this website, you agree not to use our products, website, or services for any illegal, fraudulent, harmful, or unauthorized purpose.

You also agree not to interfere with the normal operation, security, or performance of our website.

3. Product Information

We do our best to display product photos, colors, sizes, materials, and descriptions as accurately as possible.

However, actual colors, brightness, cropping, positioning, and visual effects may vary slightly due to screen settings, lighting, image quality, glass reflection, printing processes, and product shape.

All product descriptions, prices, promotions, and availability may change without notice.

We reserve the right to correct errors, update product information, or cancel orders affected by obvious pricing, description, or technical errors.

4. Custom Products

AXOGLASS products are custom-made using images, artwork, photos, or design files uploaded or submitted by customers.

By uploading or submitting content to AXOGLASS, you confirm that:

You own the content, or you have the legal right to use it.

Your uploaded content does not violate any copyright, trademark, privacy right, publicity right, or other third-party rights.

Your uploaded content does not contain illegal, harmful, hateful, sexually explicit, violent, infringing, or otherwise inappropriate material.

The image quality, file resolution, cropping, and submitted order details are suitable for production.

Because each product is custom-made, the final result depends partly on the quality and accuracy of the image or design file provided by the customer.

We may make slight cropping, positioning, or layout adjustments to help fit the image to the selected product size. These adjustments are made to improve production quality and product appearance.

5. License to Use Uploaded Content

By uploading or submitting an image, photo, artwork, logo, or design file, you grant AXOGLASS a limited license to use that content only for preparing, producing, fulfilling, and supporting your custom order.

This license allows us to review your file, prepare it for production, print it on your selected product, provide customer support, handle remake requests, and resolve order-related issues.

We do not claim ownership of your uploaded content.

We do not sell your uploaded images or design files.

6. Refusal or Cancellation of Custom Orders

We reserve the right to refuse, cancel, or request changes to any order that contains content we believe may be illegal, harmful, hateful, sexually explicit, violent, infringing, misleading, or otherwise inappropriate.

If an order is refused or canceled before production due to content concerns, we will review the situation and provide an appropriate solution according to the order status.

7. Orders and Payment

You agree to provide accurate order, billing, shipping, and contact information.

We reserve the right to refuse, cancel, or limit any order if we believe there is an error, fraud risk, payment issue, policy violation, or other problem affecting the order.

Payments are processed securely through Shopify and trusted payment providers.

Available payment methods may vary depending on your location and checkout settings.

8. Order Changes and Cancellation

If you need to change your image, shipping address, or order details, please contact us within 12 hours after placing your order.

Because each product is custom-made, changes or cancellations may not be possible once production has started.

Please review our Return & Refund Policy for more details about cancellations, returns, replacements, and refunds.

9. Shipping and Delivery

Shipping times are estimates and may vary due to holidays, weather, carrier delays, customs inspection, address issues, or other situations beyond our control.

Once your order ships, you will receive a tracking number by email.

Please review our Shipping Policy for more details about processing time, shipping time, tracking, duties, taxes, and delivery information.

10. Returns, Replacements, and Refunds

Because AXOGLASS products are custom-made using customer-submitted images, returns, exchanges, or cancellations may be limited once production has started.

However, if your item arrives damaged, incorrect, defective, or has a verified production issue, please contact us within 14 days of delivery.

We will review your request and help provide a suitable solution, such as a replacement, refund, return, partial refund, store credit, or another support option depending on the situation.

Please review our Return & Refund Policy for full details.

11. Intellectual Property of AXOGLASS

All content on this website, including the AXOGLASS name, logo, website design, product photos, product descriptions, text, graphics, icons, layout, and other materials, is owned by or licensed to AXOGLASS.

You may not copy, reproduce, distribute, modify, publish, display, sell, or use any AXOGLASS website content for commercial purposes without our prior written permission.

Nothing in these Terms gives you the right to use the AXOGLASS name, logo, product images, or brand materials without permission.

12. Customer Responsibilities

You are responsible for:

Providing accurate order and shipping information

Uploading suitable image files for customization

Ensuring that you have the legal right to use uploaded content

Checking your order details before completing payment

Contacting us promptly if you notice an order issue

AXOGLASS is not responsible for production issues caused by low-resolution images, blurry files, incorrect image uploads, incorrect order details, or inaccurate shipping information provided by the customer.

However, we will still review customer requests and try to provide a fair and suitable solution when possible.

13. Third-Party Links and Services

Our website may contain links to third-party websites, apps, tools, payment providers, shipping carriers, or other services.

We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

14. Personal Information

Your personal information is handled according to our Privacy Policy.

For custom orders, uploaded images and design files are used to prepare, produce, fulfill, and support your order.

Please review our Privacy Policy and Your Privacy Choices page for more details about how your information is collected, used, shared, retained, and protected.

15. Limitation of Liability

To the maximum extent permitted by law, AXOGLASS is not responsible for indirect, incidental, special, consequential, or punitive damages related to your use of our website, products, or services.

Our total liability for any order-related claim shall not exceed the amount paid by you for the affected product, unless otherwise required by applicable law.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of [Your Business Registration Jurisdiction], without regard to conflict of law principles.

If your business is registered in mainland China, you may use:

These Terms of Service shall be governed by and interpreted in accordance with the laws of the People’s Republic of China, without regard to conflict of law principles.

Any disputes shall first be resolved through friendly communication. If a dispute cannot be resolved, it shall be handled according to the applicable laws and jurisdiction of the merchant’s registered business location, unless otherwise required by applicable consumer protection laws.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

18. Contact Us

If you have any questions about these Terms of Service, please contact us at:

axoglass@outlook.com

We usually respond within 24 hours on business days.